1,000’s of pubs have closed in the last few years and they still continue to close at about 25 a week. Why? Well there are numerous reasons, but there are 4 that I believe are the main culprits. Here is the second:
Poor Retailing: Now this has to be the biggest sin of all!
How many times have you experienced the good old fashioned pub where time stood still: grated cheese sandwiches, sweet corn, tomato and iceberg lettuce garnish served with real ‘warm’ ale………. The good old British pub!! OK, very few if any have survived the last few years (thankfully), but even now some that remain are so nondescript they deserve to go.
The publicans who believe that a good pub is one that is clean, serves great beer and nice toilets are going to be sadly disappointed. This is below the minimum requirement of any business, no matter where it is located. There were countless of times I interviewed potential tenants who believed this was what success was all about, and I am glad to say I either tried to help them develop an identity that suited them and the market place, or I turned them down completely to save them from themselves.
You cannot hope to compete with what else is on offer today if you don’t know where you are going. Today every pub business needs to have a focus, a point of difference that makes it stand out from the crowd, a USP, a hook to use in marketing. Why else should you spend upwards of £2.50 a drink verses £0.50p in the supermarket, or £10.00 a main course v £3.00 a ready meal?
The publicans job is one of the most diverse in any business. What doesn’t the publican do? Managing Director plus Director of: Sales / Marketing / Personnel / Property / Finance / Entertainment / Catering / Purchasing / Accommodation, and if you have the latter it really is 24/7 x 365!!!
Jack of all trades comes to mind, so this is why even the smallest pub needs to invest / speculate a little, to bring in skill sets that they are naturally least good at. This in turn allows them to concentrate on the things that they do best.
Choosing the right advisor is key. It’s no use getting a high tech marketing annalist to work on a back street boozer etc.
Put all of the above together and it’s easy to understand why the pub has a tough fight on it’s hands. I believe competition is good. It raises standards, it increases innovation and only the strong will survive. Todays publican has to be smarter, more dynamic, better quality than ever before. What ever they do must suit the market and it needs to be marketed to them, the people who want what they offer most. Fail these things and they will fail to survive.
I know how important it is keep costs to a minimum and to ensure good value – everything must show a return. I don’t expect to run a promotion to loose money, and I dislike most advertising, especially in newspapers.
I look at the overall retail offer in the market place the pub is situated in. I assess the retail proposition, its suitability, if in needs to be tweaked, radically changed or left alone. I look at the standards and service quality and I look at profitability, suggesting ways to improve (there are always some). I look at the marketing strategy and suggest the most cost effective ways to market the business, often to the newly defined target market we have identified together.
I want to help make things happen. Need I say anymore? Pick up the phone and call me to see how I can help you, or do someone else a favour, and tell them to give me a call!
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